top of page

Terms of Service

Effective Date: July 25, 2024

​

1. Introduction

Welcome to tkbpros.com ("we", "our", "us"). By accessing or using our website, services, and products, you agree to comply with and be bound by these Terms of Service ("Terms"). Please read them carefully.

​

2. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please do not use our website.

​

3. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website following any changes constitutes your acceptance of the new Terms.

 

4. Use of the Website

You agree to use tkbpros.com only for lawful purposes and in accordance with these Terms. You must not use the website:

  • In any way that violates any applicable local, national, or international law.

  • To exploit, harm, or attempt to exploit or harm others.

  • To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material.

  • For scamming or any other actions associated with financial loss, mental, emotional, or physical distress.

 

5. Account Security

If you create an account on tkbpros.com, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

​

6. Products and Services

We provide custom merchandise and other products through tkbpros.com. All descriptions, images, and prices of products are subject to change without notice. We reserve the right to refuse or cancel any order for any reason.

 

7. Payment and Billing

All payments for products and services are processed through secure payment gateways. You agree to provide accurate and complete payment information. We are not responsible for any issues related to payment processing but will notify you if a payment is not successful.

 

8. Intellectual Property

All content on tkbpros.com, including but not limited to text, graphics, logos, and images, is the property of TKB Professional Business Services or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

 

9. Limitation of Liability

To the fullest extent permitted by law, tkbpros.com and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or products.

 

10. Indemnification

You agree to indemnify, defend, and hold harmless tkbpros.com, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the website or violation of these Terms.

 

11. Governing Law

These Terms are governed by and construed in accordance with the laws of JAMAICA, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the country of Jamaica.

 

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

​

TKB Professional Business Services 
Saint Catherine, Jamaica
tkbprofessionals@tkbpros.com

Digital Product License Agreement

Effective Date: July 25, 2024

​

1. Agreement Overview

This Digital Product License Agreement ("Agreement") is between you ("Licensee" or "you") and TKB Professional Business Services ("Licensor", "we", "our", or "us"). By purchasing or downloading digital products from tkbpros.com, you agree to abide by the terms of this Agreement.

​

2. Grant of License

Subject to your compliance with this Agreement, we grant you a non-exclusive, non-transferable, limited license to access and use the digital product(s) ("Product") solely for personal or business purposes as described in the product listing.

 

3. Permitted Uses

You may:

  • Download and install the Product on your personal or business devices.

  • Use the Product for its intended purpose as specified in the product description.

  • Create backups of the Product for personal or business use.

​

4. Restrictions

You may not:

  • Reproduce, distribute, or sell the Product or any derivative works.

  • Share, transfer, or sublicense the Product to third parties.

  • Modify, decompile, disassemble, reverse engineer, or create derivative works from the Product.

  • Use the Product for illegal or unauthorized purposes.

​

5. Intellectual Property Rights

All rights, title, and interest in and to the Product, including all intellectual property rights, are owned by TKB Professional Business Services or its licensors. This Agreement does not grant you any ownership rights in the Product.

 

6. Term and Termination

This license is effective until terminated. We may terminate this license if you breach any term of this Agreement. Upon termination, you must cease all use of the Product and delete all copies from your devices.

​

7. No Warranty

The Product is provided "as is" without any warranties, express or implied. We do not guarantee that the Product will meet your requirements or be error-free. We disclaim all warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

​

8. Limitation of Liability

To the fullest extent permitted by law, TKB Professional Business Services will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Product. Our liability will be limited to the amount you paid for the Product.

​

9. Governing Law

This Agreement is governed by and construed in accordance with the laws of JAMAICA, without regard to its conflict of law principles. Any disputes arising under or related to this Agreement will be subject to the exclusive jurisdiction of the courts of JAMAICA.

​

10. Changes to This Agreement

We reserve the right to modify this Agreement at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Product following any changes constitutes your acceptance of the new terms.

Refund Policy

Effective Date: July 25, 2024

​

1. Overview

At TKB Professional Business Services, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, please review our refund policy below.

​

2. Eligibility for Refunds

  • To be eligible for a refund, you must meet the following criteria:

  • The request must be made within [THREE (3) DAYS] days of receiving your order.

  • The item must be in its original condition and packaging.

  • Proof of purchase must be provided, including order number and receipt.

  • Service was not fulfilled in the promised timeframe without additional updates and a lack of communication.

  • Product is damaged significantly upon receipt.

  • If the product cannot be returned, please provide proper documentation of damage of product/nonfulfillment of service. 

 

3. Non-Refundable Items

  • Certain items are non-refundable, including but not limited to:

  • Customized or personalized merchandise.

  • Digital products or services once downloaded or accessed.

  • Items purchased with discounts or promotions unless otherwise stated.

 

4. Refund Process

  • To request a refund, please follow these steps:

  • Contact our customer service team at tkbprofessionals@tkbpros.com with your order number, proof of refund request (photos referencing issue of regarding product / service) and reason for the refund.

  • Return the item to us at the address provided by our customer service team. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

  • Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original method of payment.

 

5. Processing Time

Refunds will be processed within [7 to 10] business days after receiving the returned item. Please allow additional time for your bank, financial institution, or credit card company to process the refund.

​

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide instructions on how to return the item and will cover the return shipping costs. Please note: issuing a refund for a damaged or defective item is dependent on inspection upon return.

​

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the new policy.

Returns and Exchanges Policy

Effective Date: July 25, 2024

​

1. Introduction

Thank you for shopping with TKB Professional Business Services. We strive to provide high-quality merchandise, quality service and reliable digital products, and we hope you are pleased with your purchase. Please read our Returns and Exchanges Policy carefully, as all sales are final. This policy outlines the conditions under which we offer store credit instead of returns or exchanges.

​

Sales Policy

2.1. Final Sale

All Sales Are Final: Once a purchase is made, it is considered final. We do not accept returns or exchanges for any merchandise or digital products purchased from our website or physical locations.

​

3. Store Credit

3.1. Eligibility for Store Credit

  • Store Credit: If you are dissatisfied with your purchase or if there is an issue with the merchandise, we offer store credit as an alternative to returns or exchanges.

  • Request for Store Credit: To request store credit, please contact our customer service team within [5] days of receiving your merchandise at tkbprofessionals@tkbpros.com or 876-797-6052.

​

3.2. Store Credit Details

  • Value: Store credit will be issued for the full amount of the purchase price, excluding any shipping or handling fees.

  • Expiration: Store credit does not expire and can be used at any time for future purchases on our website.

  • Issuance: Store credit will be provided in the form of a digital code or account credit, depending on the method of your purchase.

 

4. Process for Issuing Store Credit

4.1. Contact Us

  • Initial Contact: To initiate a store credit request, please contact our customer service team with your order number and a brief description of the issue.

  • Verification: We will review your request and verify the details of your purchase.

​

4.2. Issuance of Store Credit

  • Approval: Once your request is approved, we will issue store credit to your account or provide a digital code.

  • Notification: You will receive confirmation of your store credit via email or through your account on our website.

 

5. Issues with Merchandise

5.1. Defective or Damaged Merchandise

Notification: If you receive defective or damaged merchandise, please notify us immediately within [3] days of receipt. We will issue store credit for defective or damaged items upon verification.

​

6. Policy Changes

We reserve the right to modify this Returns and Exchanges Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services following any changes constitutes your acceptance of the new policy.

Cancellation Policy

Effective Date: July 25, 2024

​

1. Overview

At TKB Professional Business Services, we understand that plans can change. If you need to cancel an order or service, please review our cancellation policy below.

​

2. Order Cancellation

You may cancel an order within [24] hours of placing it. To cancel an order:

​

Contact our customer service team at tkbprofessionals@tkbpros.com with your order number and cancellation request.

If the cancellation request is received within the specified time frame, we will process the cancellation and issue a full refund to the original method of payment.

​

3. Service Cancellation

If you have booked a service and need to cancel, please follow these guidelines:

​

  • Cancellation with [48] hours notice: If you cancel at least [48] hours before the scheduled service, you will receive a full refund or the option to reschedule.

  • Cancellation within [24] hours notice:** If you cancel within [24] hours of the scheduled service, you may be subject to a cancellation fee of [10 % or $1,500] of the total service cost.

  • No-show: If you do not show up for the scheduled service and do not provide notice, you will be charged the full service fee.

 

4. Custom Services and Digital Products

For custom or personalized orders, cancellations must be made within [12] hours of placing the order. Custom orders that have already been processed or are in production cannot be canceled.

​

5. Digital Product Orders

Once a digital product is purchased, the order cannot be canceled or refunded. A store credit can be issued as a one time courtesy pending review by management.

​

6. Refunds for Canceled Orders

If your cancellation is approved, a refund will be processed to the original method of payment. Refunds will be issued within [1- 3] business days after the cancellation is confirmed.

​

6. Changes to This Policy

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the new policy.

Code of Conduct

Effective Date: July 27, 2024

​

1. Introduction

Welcome to TKB Professional Business Services. This Code of Conduct outlines the standards of behavior expected from all employees, contractors, and affiliates of our company. Adherence to this Code ensures a professional, respectful, and productive environment for everyone.

​

2. Professionalism

2.1. Conduct

Respect: Treat all colleagues, clients, and partners with respect and courtesy. Harassment, discrimination, and bullying are not tolerated.

Integrity: Conduct yourself with honesty and integrity in all interactions. Avoid conflicts of interest and disclose any potential conflicts promptly.

​

2.2. Communication

  • Clarity: Communicate clearly and effectively, both verbally and in writing. Ensure that your communications are professional, accurate, and relevant.

  • Responsiveness: Respond to communications in a timely manner. If you are unable to respond immediately, acknowledge receipt and provide an estimated time for a full response.

​

3. Confidentiality and Privacy

3.1. Confidential Information

  • Protection: Safeguard confidential and proprietary information. Do not disclose sensitive information to unauthorized individuals or use it for personal gain.

  • Compliance: Follow all relevant laws and regulations applicable to JAMAICA regarding the handling of confidential information.

​

3.2. Privacy

  • Respect: Respect the privacy of others. Do not access, share, or misuse personal information without proper authorization.

 

4. Work Environment

4.1. Safety and Health

  • Compliance: Adhere to all safety and health regulations and policies. Report any unsafe conditions or incidents to the appropriate authorities.

  • Well-being: Support a healthy work environment by promoting work-life balance and addressing any concerns related to stress or workload.

​

4.2. Collaboration

Teamwork: Foster a collaborative and inclusive work environment. Work cooperatively with colleagues and contribute positively to team efforts.​

Feedback: Provide and receive constructive feedback professionally and respectfully.

​

5. Use of Company Resources

5.1. Resources

  • Appropriate Use: Use company resources, including equipment, software, and information, solely for business purposes. Personal use should be minimal and not interfere with work responsibilities.

  • Protection: Ensure that company resources are protected from loss, damage, or misuse.

​

5.2. IT and Security

  • Compliance: Follow IT and security policies to protect company data and systems. Report any security breaches or incidents immediately.

  • Access: Use secure passwords and access controls. Do not share login credentials or unauthorized access to company systems.

​

6. Ethical Behavior

6.1. Legal Compliance

​

  • Adherence: Comply with all applicable laws and regulations related to your work and conduct.

  • Reporting: Report any illegal or unethical behavior to the appropriate authorities or through designated reporting channels.

​

6.2. Fair Dealing

  • Honesty: Engage in fair and honest business practices. Do not engage in deceptive, fraudulent, or unethical activities.

 

7. Disciplinary Actions

7.1. Violations

  • Consequences: Violations of this Code of Conduct may result in disciplinary action, up to and including termination of employment or contractual agreements.

  • Procedures: Disciplinary actions will be conducted in accordance with company policies and procedures. Individuals will have the opportunity to respond to any allegations made against them.

​

8. Policy Changes

We reserve the right to modify this Code of Conduct at any time. Any changes will be communicated to all employees, contractors, and affiliates, and the updated Code will be posted on our internal platforms.

Service Level Agreement (SLA)

Effective Date: July 27, 2024

​

1. Introduction

This Service Level Agreement ("SLA") is between TKB Professional Business Services ("Service Provider", "we", "our", or "us") and the customer ("Client", "you"). This SLA defines the service standards and commitments that we will adhere to for the services provided.

​

2. Scope of Services

This SLA covers the following services provided by TKB Professional Business Services:

  • Custom Merchandise

  • Digital Products

  • Professional, Business, Accounting, Financial Payroll, Business Management Services

  • Creative Services

​

3. Service Commitments

3.1. Service Availability

  • Hours of Operation: Our services are available Monday to Saturday, 9 AM -3 PM [JAM TIME], excluding public holidays.

  • Uptime Guarantee: We strive for 99.9% uptime for our services. Scheduled maintenance will be communicated in advance.

​

3.2. Response Times

  • General Inquiries: We will respond to general inquiries within [12] business hours.

  • Technical Support: We will respond to technical support requests within [3] business hours. Our goal is to resolve issues within [24] business hours, depending on the complexity.

  • Service Requests: Service requests will be acknowledged within [12] business hours, with a resolution target of [3] business days.

 

4. Performance Metrics

4.1. Incident Management

  • Priority Levels: Incidents are categorized into priority levels based on severity:

  • Critical: Service is down or severely impacted. Response within [48] hours, resolution within [72] hours.

  • High: Major functionality is impacted. Response within [24] hours, resolution within [3] business days.

  • Medium: Minor functionality issues. Response within [12] hours, resolution within [2] business days.

  • Low: Non-urgent issues or general inquiries. Response within [8] business hours, resolution within [1] business days.

​

4.2. Service Reviews

  • Regular Reviews: We will conduct regular reviews of service performance and customer satisfaction [monthly/quarterly/annually] to ensure compliance with SLA standards.

 

5. Responsibilities

  • 5.1. Service Provider Responsibilities

  • Provide the services as described in the scope.

  • Maintain service availability and performance as outlined in this SLA.

  • Communicate any planned maintenance or service disruptions in advance.

 

5.2. Client Responsibilities

  • Provide accurate and timely information necessary for the delivery of services.

  • Report issues or incidents in accordance with the procedures outlined in this SLA.

  • Cooperate with us during troubleshooting and resolution processes.

 

6. Issue Resolution and Escalation

6.1. Resolution Procedures

  • Issues will be handled according to the priority levels outlined in Section 4.1.

  • Updates will be provided to the Client as progress is made.

​

6.2. Escalation Procedures

 

7. Amendments and Revisions

This SLA may be amended or revised periodically. Any changes will be communicated to you in advance, and the updated SLA will be posted on our website with an updated effective date.

 

8. Termination

We may terminate this SLA if either party fails to comply with its terms. Termination will be communicated in writing with [5] days' notice.

Booking Policy

Effective Date: July 25, 2024

​

Introduction:

Thank you for choosing TKB Professional Business Services. We are committed to providing exceptional services tailored to your business needs. Please read our Booking Policy carefully to understand our terms and conditions before scheduling an appointment or service.

​

Booking Process

2.1. Service Appointment Scheduling

All service appointments must be booked through our website, via email at tkbprofessionals@tkbpros.com, or by calling 876-797-6052.

A confirmation email will be sent once the booking is completed.

​

2.2. Deposit Requirement

Some services may require a non-refundable deposit at the time of booking. This deposit will be applied toward the final service cost.

​

Rescheduling and Cancellations

3.1. Rescheduling Requests

Clients may reschedule their appointment at least 48 hours before the scheduled service without any penalty.

Rescheduling requests made within 24 hours of the appointment may incur a rescheduling fee of $1,500 or 10% of the service fee, whichever is greater.

​

3.2. Service Cancellation Policy

  • Cancellation with 48+ hours’ notice: Clients will receive a full refund or the option to reschedule.

  • Cancellation within 24 hours: A cancellation fee of $1,500 or 10% of the service fee (whichever is greater) will apply.

  • No-show: If the client does not show up for the scheduled service without prior notice, the full service fee will be charged.​

​

Custom and Digital Service Bookings

4.1. Custom Services

  • Cancellations for custom or personalized services must be made within 12 hours of booking.

  • If production has already started, the order cannot be canceled.

​

4.2. Digital Services

  • Digital service bookings are non-refundable once work has commenced.

  • A one-time store credit may be issued at management’s discretion.

​

Late Arrivals

  • Clients arriving more than 15 minutes late may need to reschedule, subject to availability.

  • Late arrivals beyond 30 minutes may be considered a no-show and charged accordingly.

​

Refund Policy for Booked Services

Refunds for eligible cancellations will be processed within 1-3 business days to the original payment method.

​

Changes to This Policy

We reserve the right to update or modify this Booking Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the revised policy.

​

For any questions or concerns, please contact us at tkbprofessionals@tkbpros.com or call 876-797-6052.

​

Thank you for choosing TKB Professional Business Services.

Privacy Policy

Effective Date: Jul 25, 2024

​

TKB Professional Business Services Privacy Policy

Welcome to TKB Professional Business Services ("we," "us," or "our"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [tkbpros.com](http://tkbpros.com) (the "Site"), create an account, or subscribe to our newsletter. By using our Site, you agree to the terms of this Privacy Policy.

​

1. Information We Collect

We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, register on the Site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information.

​

  • Personal Identification Information: This may include your name, email address, phone number, mailing address, and payment information, which you provide when you register on the Site, subscribe to our newsletter, or interact with us in other ways.

  • Usage Data: We may collect information about how you use our Site, such as IP address, browser type, operating system, pages visited, and the time and date of your visit.

  • Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your experience on our Site.

​

2. How We Use Collected Information

TKB Professional Business Services may collect and use Users' personal information for the following purposes:

  • To Improve Customer Service: Information you provide helps us to provide effective customer service to our customers and potential customers.

  • To Provide and Improve Our Services: To process transactions, manage your account, and enhance your experience on our Site.

  • To Communicate with You: To send you updates, newsletters, marketing materials, and other information related to our services.

  • To Personalize Your Experience: To tailor content and recommendations based on your preferences and interests.

  • To Monitor and Analyze Usage: To understand how users interact with our Site and improve its functionality.

 

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, email service providers, and analytics providers.

  • For Legal Reasons: We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of others.

  • Business Transfers: In the event of a merger, acquisition, or other business transition, we may transfer your information as part of the transaction.

​

4. Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

​

5. Your Choices

You have the following rights regarding your information:

  • Access and Update: You can access and update your personal information by logging into your account or contacting us.

  • Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions provided in those communications.

  • Cookies: You can manage your cookie preferences through your browser settings.

​

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

 

7. Children's Privacy

Our Site is not intended for children under the age of 15. We do not knowingly collect personal information from children under 15. If we become aware that we have collected such information, we will take steps to delete it.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes indicates your acceptance of the revised policy.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TKB Professional Business Services
Linstead, Saint Catherine, Jamaica  
tkbprofessionals@tkbpros.com
876-797-6052

bottom of page